About

Learn more about me

Data Analyst & Customer Success Manager

In 2020, I delved into entrepreneurship, specializing in organic marketing for TikTok and Facebook, guiding online businesses to establish a robust online presence.


  • Email: peige77@gmail.com
  • Phone: 716-225-7670
  • City: Asheville, NC
  • Age: 30
  • Degree: Bachelors Of Science, Public Health
  • Certification: Google Advanced Data Analytics
  • Certification: Google Data Analytics
  • Certification: Google Project Management

Recognizing my passion for customer success, I transitioned away from day-to-day operations to focus on enhancing client success and experience. This pivot fueled my fascination with deciphering narratives within campaign data, leading to a specialization in customer success management and data analytics.


1 on 1 Clients

Happy Customers

Hours Of Support

Training Programs Created

Skills

Customer Success Management

Account Management

Product Management

Project Management

SaaS

Product Launches

CRM Systems

Upselling & Cross-selling

Data Analytics

Python & SQL

Numpy, Pandas & Seaborn

Excel & Tableau

Testimonials

Collaborating with Peige has been pivotal in reshaping my personal branding and email marketing business. In just two hours of insightful discussions, Peige guided me in defining my market offering and crafting compelling messaging, leading to landing our first paid client within three days. I highly recommend Peige for transformative expertise in elevating your business strategy.

Conner Fleming

Physicians Assistant & Email Marketing Consultant

Peige has played a crucial role in transforming my law school student coaching program within a few weeks. With his guidance, I found my voice, refined my ideal client profile, and instilled a mindset of over-delivering value, positioning my program for an exciting and impactful launch. I highly recommend Peige for his strategic insights and authentic dedication to the success of my coaching business.

David McGee

Lawyer & Law School Consultant

Collaborating with Peige has been transformative for my contract law consulting business. Unlike past experiences, Peige stands out as a consultant who invests genuine time, treats me as an individual, and offers personalized attention, contributing significantly to my journey toward transitioning from a full-time job to running my consultancy full time.

Vicky McGoo

Contract Lawyer

Working with Peige has significantly transformed my financial advisory business. In just two months, his personalized approach and strategic insights helped me find eight new clients, enhancing my ability to supplement my current income as a financial advisor for Fidelity. Peige's guidance is invaluable for anyone seeking tangible results and growth in their financial advisory endeavors.

Peter Martens

Financial Advisor

Working with Peige has been transformative for my teaching business. Through his individualized approach, I successfully launched an online program aimed at helping new teachers improve classroom organization, and I landed my first 14 clients in just four months using organic social media marketing strategies. Peige's guidance played a crucial role in the success of my business.

Katie Porter

Teacher & Classroom Management Consultant

Resume

Check My Resume

Sumary

Peige Malys

Data Analyst and Customer Success Manager with a passion for telling the story behind sales and marketing data.

Education

Bachelors of Science Public Health & Minor in Biology

2014 - 2019

SUNY Brockport, Rochester, NY

Certifications

  • Google Advanced Data Analytics Certificate, Oct 2023
  • Google Data Analytics Certificate, June 2023
  • Google Project Management Certificate, May 2023
  • Google Measurement & Analytics Certification, April 2023
  • Google Display, Search, Video & Shopping ads Certification , April 2023
  • National Association Of Pharmaceutical Sales Reps, May 2019

Data Analysis Projects

French Bakery Sales & Revenue Projections

Nov 2023
  • Analyzed data from a French Bakery to determine; monthly and yearly revenue, the top 10 best-selling menu items each month and each year, calculated total revenue per item, and made revenue predictions based on historical revenue growth rates
  • Performed an exploratory data analysis using Python, Numpy, and Pandas in a Jupyter Notebook and created data visualizations to tell the story behind the data using Matplotlib and Seaborn
  • Created additional interactive dashboards using Excel and Tableau

Asheville NC Airbnb Data Analysis

Oct 2023
  • Used 2022 Asheville Airbnb data to determine the correlation between: zip code and daily rent, number of bedrooms and daily rent, number of bathrooms and daily rent, etc...
  • Performed an exploratory data analysis using Python, Numpy, and Pandas in a Jupyter Notebook and created data visualizations to tell the story behind the data using Matplotlib and Seaborn
  • Created additional interactive dashboards using Excel and Tableau

Survivor Contestant Data Analysis

Sep 2023
  • Analyzed data from the first 40 seasons of the game show Survivor
  • Grouped players by categories to identify which categories of players had the highest likelihood of winning and answered various questions
  • Manipulated, cleaned, and organized data inside a Jupyter Notebook using Python, Numpy and Pandas

Sales Data Analysis for Busters Bikes

Aug 2023
  • Analyzed sales data from a national bike supplier to identify top-selling products, most profitable product categories, revenue per year, top customers, and best-performing sales reps
  • Manipulated and combined multiple data tables inside of SQL Server Management Studio
  • Created interactive dashboards inside of Tableau and Excel
  • Showcased project findings in a structured manner with GitHub and in a Jupyter Notebook

FitBit User Data Analysis

Jul 2023
  • Cleaned data inside of Google Sheets before exporting for further analysis
  • Leveraged Google Big Query (SQL) to manipulate data and create various categories based on criteria
  • Created data visualizations in Google Sheets and Tableau to tell the story behind the data
  • Presented data through a GitHub repository

Experience

Customer Success Manager

Jul 2020 - Oct 2023

Malys Digital, Asheville, NC

  • Consulted 1:1 with 53+ business owners to design marketing plans for selling their products via social media
  • Managed all aspects of customer success cycle; kickoff, onboarding, weekly & monthly check in, contract renewals and cross-sell opportunities
  • Lead weekly workshops on: content creation, outbound messaging, offer creation, sales calls and SaaS products, resulting in an increase in strategy adoption and boosting customer retention to 83%
  • Proactively monitored customer health and Developed customer specific KPI's
  • Created learning programs and online communities aimed at providing a high-touch point support system
  • Tools & Skills:Customer Relationship Management (GoHighLevel), Graphic Design (Canva), G-Suite, Microsoft 360, Docusign, Account Management, SaaS, Workflow Creation

SaaS Product Manager

Jul 2020 - Mar 2022

Alfred Automation, Asheville, NC

  • Brought SaaS company to market that automates Facebook organic marketing strategies
  • Assisted in creating the product roadmap, the minimum viable product and conducted beta testing with 50 users
  • Collaborated cross-functionally with engineering team to communicate issues and feature requests
  • Launched Alfred leveraging organic social media campaigns via Facebook and leading Saas demo calls
  • Accquired 120+ users and 43 resellers during launch resulting in a MRR of $28,840 or yearly revenue of $346,080
  • Assessed customer satisfaction through user surveys and bi-weekly live training for the user base
  • Meet initial goal of saving customers 10 hours each week by automating repetitive marketing tasks
  • Tools & Skills: Slack, GetResponse, Zappier, Calendly, Sales Funnel Creation, User Testing, Product Launch, Community Management, Upselling & Cross-selling, Agile Methodologies

Roofing Project Manager

Jul 2019 - Jul 2020

Quantum Roofing, Asheville, NC

  • Served as lead project manager on 27 projects with a 94% on-time completion rate
  • Managed the entire project life cycle in B2B and B2C environments
  • Performed roofing inspections and product demos averaging a 45% close rate on re-roof packages
  • Lead 4+ concurrent project by utilizing project management softwares and waterfall methodologies
  • Generated over $400,000 in company revenue in a tracked 1-year period, boosting company revenue by 40%
  • Tools & Skills: Project: Initiation, Planning, Execution, Monitoring, Closing, Budgeting, Relationship Management, Waterfall Methodologies, Contract Management

Portfolio

Data Analytics Projects

  • All
  • Python
  • SQL

FRENCH BAKERY SALES & REVENUE PROJECTIONS

Python, Excel & Tableau Nov 2023

ASHEVILLE NC AIRBNB DATA ANALYSIS

Python, Excel & Tableau Oct 2023

SURVIVOR CONTESTANT DATA ANALYSIS

Python, Excel & Tableau Sep 2023

SALES DATA ANALYSIS FOR BUSTERS BIKES

SQL, Excel & Tableau Aug 2023

FITBIT USER DATA ANALYSIS

SQL & Google Sheets Jul 2023

Contact

Contact Me

Address

Asheville, NC 28806

Social Profiles

Email Me

peige77@gmail.com

Call Me

+1 716-225-7670